CGC largest Avaya partner in Saudi Arabia
Avaya extends Contact Center as a Service (CCaaS) distribution to CGC in the Kingdom of…
We develop creative, comprehensive and sustainable solutions for a future where society can thrive. Equipped with an intimate understanding of local intricacies, world-class talent and proactive leadership, we plan, design, manage and engineer long lasting and impactful solutions to uniquely complex problems.
SmartLink is a leader in outsourced omnichannel customer experience management in KSA and has relied on CGC as their technology partner since more than 15 years to implement and support their most mission critical technology – their contact center. During this long duration they have been able to rely on 24/7 uptime and have relied on this stability to grow their business by many magnitudes
Over the last 10 years CGC has worked with Najm to build their IP Telephony and Contact Center systems covering all regions of the Kingdom. Najm needs to provide rapid response services to citizens of all groups and ages and as such has relied on CGC to install and support an integrated and advanced contact center Solution with a heavy reliance on self-services.
Al Noor Hospital is one of the main hospitals in the Makkah region, providing its services to a wide segment of citizens in addition to its main role in providing medical services during the Hajj period. Due to the sensitive nature of its services it has depended on CGC to implement and managing a robust and redundant IP Telephony and contact center solution in the hospital.
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