Converged Solutions

Today, the term “services” has come to mean more than just water, electricity and telephone: it also includes cutting-edge communications. The current trend of communications has moved from disparate data and voice communications to converged networks that provide what the user needs: data, voice, video, or any mix of those. The key word in converged solutions is IP (Internet Protocol), which includes voice over IP, fax over IP and video over IP, all built on top of a reliable data network. The vision is total access to data, voice and video, anywhere, anytime. Whther from the office, home or the airport, users will be given the option of accessing those services either through wired of wireless connectivity.

IP Telephony

IP Telephony stands for Internet Protocol Telephony, and it means “voice transmitted over a computer network.” Don’t be fooled by the “Internet” part of the acronym. VoIP will run over any type of network. Currently, in the corporate sector the private dedicated network option is the preferred type. For the telecommuter or home-user, the hands-down favorite is broadband. You can access your account on the VoIP network by a desktop telephone, a wireless IP phone (similar to a cell phone), or the soft screen dial pad of your laptop or desktop computer.

Network Solutions

IP networks can be defined as data processing nodes that are interconnected for the purpose of communication and resource sharing. Typically sharing resources of a single processor or server within a small geographic area (for example, within an office building). Usually, the server has applications and data storage that are shared in common by multiple computer users. A local area network may serve as few as two or three users (for example, in a home network) or as many as thousands of users. Moreover, users can order printing and other services as needed through applications which run on the LAN server. Ethernet is by far the most commonly used LAN technology; ad can include both wired and wireless access to end-points. In some situations, a wireless LAN may be preferable to a wired LAN because it is cheaper to install and maintain.


IPTV (Internet Protocol Television) is a system where a digital television service is delivered by using Internet Protocol over a network infrastructure, which may include delivery by a broadband connection. A general definition of IPTV is television content that, instead of being delivered through traditional broadcast and cable formats, is received by the viewer through the technologies used for computer networks. The bundling of IPTV, VoIP and Internet access is referred to as "Triple Play" service. IPTV equipment includes middleware, head-end server technologies, set-top boxes, EPG, VOD, CA/DRM, DVR, web portals, games and other interactive IPTV applications that make up triple play.

Contact Center Solutions

As contact centers are often the central point in an enterprise from which all customer contacts are managed, choosing the right contact center partner is critical. Avaya provides contact center solutions to over two-thirds of the fortune 500 companies. Whether it is a pure voice call center or a multi-media contact center including online calling and web chat, e-mail, faxes or any other form of interaction, Avaya will be able to satisfy your needs.

Wireless Solutions

Wireless infrastructure allows users to take the office with them wherever they go. The wireless network provides employees and guest workers with untethered access to voice, video, data, and applications regardless of their physical location. Both as a supplier and a solution integrator, ARTELCO offers suitable solutions for small, medium to large wireless LAN deployments and enables businesses to extend wireless network access to mobile.