Banking and Financial Institutions

Banks and financial institutions have very specific and stringent requirements for their telecommunications system. The current communications topology that many banks generaly use consists of separate branches and systems. Each branch has its own stand-alone communications system. Much of the decision-making is centralized, including day-to-day decisions such as loan approvals. This means that inter-branch communication is a major part of the bank’s day-to-day business. Moreover, branches have no real call center or a centralized client response team. This means that clients have to find help by calling more than one number and speaking with more than one bank agent before finally finding the correct bank agent.


In the demanding world of educational institutions, the term “services” has come to mean more than just water, electricity and telephone: it also includes cutting-edge communications. The current trend of communications has moved from disparate data and voice communications to converged networks that provide what the user needs: data, voice, video, or any mix of those. The key word in converged solutions is IP Telephony (IPT), which includes voice over IP, fax over IP and video over IP, all built on top of a reliable data network.


Hotels aim to provide guests with a comfortable, simple, memorable and reliable experience when using their facilities. The phone or “guest portal”, for example, would have to be as beautiful, functional and distinctive as every other detail in the room or hotel. The vision is to have a phone that enhances the guest experience. When a guest walks in the room and says ‘Wow!’ about the floor-to-ceiling windows, the flat-screen TVs, the beautiful white-veined marble, they should also walk up to the phone and go ‘Wow!’ This is great, too.”


The manufacturing environment is always in flux as customers’ needs continue to shift toward total manufacturing systems to gain higher productivity, more sophisticated processing and stronger price competitiveness. To meet these demands, manufacturers are developing business models which consolidate consulting services (development, manufacturing, sales and services) for speed and versatility to help increase customers’ business opportunities and profits.


In the retail world, customer service is king. Customer service, provided over the telephone or accessible from any communication device, is an important ingredient to the overall customer experience. That is why, when retailers go looking for an IP Telephony solution, they want to find ways to enhance service. Often, retailers also want to support state-of-the-art showrooms with call centres and unique number dial-ins.


In today’s business environment, having a communications network that delivers the highest levels of availability and reliability is an absolute requirement if you want a business that’s capable of sustained innovation. For many technology companies, distance collaboration is a business necessity. Effective leadership in many cases depends on the ability of its people to easily collaborate with each other.